Collaboration Platform for Effective Teamwork
This module equips learners with the knowledge and practical skills to effectively use modern collaboration platforms, focusing on Microsoft Teams and Slack.
Foundations of Project Management
This module provides a comprehensive introduction to project lifecycles and methodologies, including both Structured and Agile approaches. Learners will explore key concepts such as SDLC, RAD, DSDM Atern, XP, and Scrum, and understand the role of requirements analysis as the foundation of every project.
Digital Literacy and Basic ICT Skills
Through this module you will explore what it means to be digitally literate in the 21st century, why basic Information and Communication Technology (ICT) skills are essential for everyday life and work, and how structured frameworks like DigComp can guide your digital skills development.
Change management and digital transformation
This module explores the essential strategies, tools, and mindsets required to successfully lead and manage organizational change in the context of digital transformation. In this module, you will discover how to identify the need for change, engage stakeholders effectively, and drive sustainable adoption of new technologies and processes.
Customer Relationship Management (CRM)
This module provides participants with essential knowledge of CRM systems and their functionalities, enabling them to leverage digital tools to optimize customer relationship management.